We collect and process personal data in the following situations:

• When you create an account or place an order (name, address, email, phone,
  delivery information)
  
• When you subscribe to Early Access or our newsletter
  
• When you contact Client Care via email, WhatsApp, or website forms
  
• When you browse our website (cookies, analytics, browsing history)
  
• When you participate in surveys, events, or exclusive client programs

Your data is used for:

• Processing, tracking, and delivering your orders
  
• Managing your account, order history, and boutique credit
  
• Communicating with you about editions, orders, exclusive access, and aftersales support
  
• Personalizing your experience (recommendations, special invitations)
  
• Improving our services and website
  
• Fulfilling legal, fiscal, or regulatory obligations

All personal data is securely stored on Shopify’s encrypted infrastructure and protected by industry-standard security measures. 

Payment data is processed securely by PayZone, and is never stored on our servers.

We do not sell your personal data. Data may be shared only with:

• Our logistics and payment partners (for order processing and delivery)
  
• Service providers supporting our website, emails, and WhatsApp communication
• Legal authorities if required by applicable law

We use cookies and tracking technologies to optimize your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences at any time  via our cookie banner.

In accordance with GDPR and applicable laws, you have the right to:

• Access, rectify, update, or delete your personal data at any time
  
• Withdraw your consent for marketing communications
  
• Object to data processing or request limitation
  
• Request portability of your data
  

To exercise these rights, contact us at
contact@maisonlayia.com or via our contact form. We will respond within 30 days.

Your data is retained for as long as necessary to fulfill your orders, comply with legal requirements, and provide after-sales service. After this period, data is deleted or anonymized securely.

As an e-commerce platform, some data may be processed outside your country of residence (e.g., Shopify servers, payment gateways). All transfers comply with GDPR and international standards.

We may update this policy to reflect changes in our practices or regulations. The latest version is always available on our website.

For any questions about your privacy or this policy, please contact our Data Protection Officer at contact@maisonlayia.com